New York City promised a seamless, cost-saving transition when it moved 750,000 municipal employees, retirees, and their families to a new UnitedHealthcare plan. Instead, many are now struggling to access the doctors, medications, and care they depend on to survive.
As a retired union worker, I have heard directly from countless municipal employees and retirees navigating this transition. Their stories reveal a system that, rather than ensuring continuity of care, has created barriers at nearly every step, from access to their doctors, prescription coverage denials, and even basic enrollment.
