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Politics

Subway station agents will work outside token booths starting next year

By Ben Brachfeld Posted on December 8, 2022
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Subway station agents will have a new role to play starting next year, leaving the confines of their glass-encased token booths to perform most of their customer service duties.

The MTA announced Thursday it had struck a deal with Transport Workers Union Local 100, which reps thousands of the authority’s rank-and-file employees, to transform the role of the station agent into a more mobile position, assisting riders all throughout stations instead of being stuck in one spot.

See the full article at amNY

Subway station agents will work outside token booths starting next year

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