Subway station agents will have a new role to play starting next year, leaving the confines of their glass-encased token booths to perform most of their customer service duties.
The MTA announced Thursday it had struck a deal with Transport Workers Union Local 100, which reps thousands of the authority’s rank-and-file employees, to transform the role of the station agent into a more mobile position, assisting riders all throughout stations instead of being stuck in one spot.
