When Tropical Storm Isaias tore through the borough last August, it left tens of thousands of Queens residents in the dark and uprooted trees across the borough.
Many found that seeking assistance from the city clearing storm damage and restoring utilities was no easy task, and property owners and businesses across Queens phoned in nearly 10,000 reports of fallen trees to 311 and complained of the city’s slow response.
But during its stated meeting on Tuesday, May 12, the City Council passed legislation authored by Councilman Robert Holden, known as Intro 1755, that requires the New York City Department of Information Technology & Telecommunications to conduct an assessment of the interactive 311 map that is used for service requests and complaints, in order to determine how the 311 map can be improved.
