Dr. Kimberly Townsend is president and CEO of Loretto, a continuing care system located in NY that is leading change in a post-health care reform era. Dr. Townsend is defining and creating new value through collaborations across the continuum of care. She is focused on providing high-quality care while delivering top-line growth. Dr. Townsend is dedicated to ensuring the sustainability of the organizational mission well into the future by transforming the face of elder care – one person at a time. Her book, “Lifecircle Leadership,” is based on experiences at Loretto.
What is your favorite thing about working in the nonprofit sector?
My favorite thing about working in the nonprofit sector is the immediate and direct impact one sees in the work they do every day. Caring for those who once cared for us is sacred work.
How can policymakers support your organization?
Policymakers can best support the work in the health and human services sectors by understanding the lived experiences of the front-line caregivers and the individuals entrusted to their care. It has a direct impact on people’s daily lives, and issues like rate insufficiency have a direct impact on the quality of staff hired, the ability to invest in facilities and technology, and all things that impact the lives of the people in our care.
What was your organization’s biggest accomplishment in 2024?
Loretto’s biggest accomplishment in 2024 followed a successful collective bargaining session in 2023. enabling us to raise the wage of our frontline workers by 21% and hire over 500 frontline staff; expand our LPN Apprenticeship program and our frontline paid training for CNAs and CHHAs; and add Leadership Development programs. The best antidote to poverty is a good job, with a living wage, access to benefits, and the ability to grow personally and professionally.