Council Member Sandra Ung toured the NYC311 call center last week to observe its operations and discuss ongoing challenges and service improvements with Deputy Commissioner Joseph Morrisroe.
The visit provided Ung with a detailed overview of the city’s non-emergency information hub, which has handled an average of 38 million annual service inquiries since its launch in 2003. According to NYC311, that figure includes approximately 17 million calls, 18 million online requests, and over 2.3 million mobile app interactions each year.
